I did the 40% genetic testing for $100 at nebula a few years back, they were on time with their 8 week promise of getting the sequencing done by then.
I did the 100% 30x testing for $300, same 8 week promise, whereby I paid the amount on Jan 07, 2021, and still don't have my test results at the time of this writing. I contacted customer support about it and they told me due to the covid shutdowns they didn't do it yet. That part isn't too bad, but they wrote that my sample qualified for the sequencing on March 19, 2021 and I should get my results by May. It is the middle of May and I haven't gotten any results yet and it is 8 weeks later. They say it is being sequenced now and they are expediting it.
I am expecting more excuses and nice talk. If they would make me a deal such as, if we don't get the sequencing done by this time, we'll give you your money back and what we sequence when we get it done, then I wouldn't be so let down. In the future, if I need genetic sequencing, I will be looking at dante labs for now and won't be using nebula any further. I'd recommend others stay away from nebula at this point.