Has anyone here in the U.S. had experiences with BriovaRx Infusion Services? I just started with them for SCIG (sub-cutaneous IGG infusions). My questions about them have to do with the quality of this organization. If you don’t want to read this long post, even a simple answer would be helpful. Did you find them trustworthy-good, or not, if you have had them?
My trusted doctor had contacted them with my prescription and care plan, so I assumed they were ok. I did get a degree of insurance approval for the IGG, which covered ⅓ of the cost of the medication only. Since I couldn’t afford the rest of the costs, BriovaRX told me that they could offer financial aid according to need. So I applied, giving a lot of details, and after awhile was told over the phone by yet another person that I had been awarded « full coverage ».
However I never got a written document on their promise to provide me with full coverage. In fact, I have had almost no written documents of any kind from them. ( I have only had one email/written document from one person, the Intake Supervisor, over all this time.) For their calls, I have had to rely on my hurried notes taken on scraps of paper from the various women calling from four states. I haven’t been able to save all these notes and of course they are very sketchy, because I can’t spell words and listen at the same time anymore. So I reconstruct what I can from my partial spellings and scrawl at the end of each call. I will forget almost any fact I don’t have written notes or information on.
It is also hard for me to know who in their organization is responsible for what. Their Information is sometimes inconsistent and questions are repetitive from one of these callers to the next. While their voices are kind and seemingly caring, now their approach seems as though it could even be a set up.
At the end of my first SCIG at home, the nurse handed me a legal document to sign and mail « immediately » to BriovaRX, saying that I am fully responsible for all the costs my insurance doesn’t cover, including any legal costs to them seeking it, including my heirs, etc., etc. This terrified me as there was no mention of the « full financial aid » I was told over the phone that I would be provided, and that was the only reason I had agreed to go ahead. So I had to scramble through my notes over 8 months to try to identify the right person to contact. I succeeded in identifying a likely person with a nickname and no last name. Then she didn’t return my call for hours, then said she couldn’t provide answers and documents « that day. » So I am waiting over this weekend and will see if she comes through. Her voice sounded nice, and she said I should have been sent a document saying I’d get full financial aid, so those things are hopeful, but the facts so far are not.
Unless I do get written, legal information from her, I must discontinue with them, which may end my possibility of treatment with IGG. I will not sign their legal document, will cancel and send everything back that I can, then will be stressed and frightened for weeks or months about whatever money they might come after me for.
I should have insisted on this written information sooner before my first treatment but slid along with trust for the kind voices and in trust for my doctor’s referral. Plus I had not been given a toughly worded, threatening sounding legal document to sign that committed me and my heirs to pay all costs of treatment except for whatever my insurance covered, etc.
Business practices like this feel very suspect even if they don’t turn out to be dishonest. I was so fatigued and confused at the end of this first sub-c infusion and nurse’s visit for many hours, that being handed such a forceful, one-sided document to sign afterwards felt like a gut punch.
Then I looked up reviews of them on the web and they were all negative as far as I read—many reviews with an overall rating of one out of five possible stars. Admittedly I am late to doing my due diligence, following the wisdom of « let the buyer beware ».
But maybe I can get the documentation I need from them. I won’t proceed further until I do. Maybe some of you have had good or bad experiences with this service. I am interested in hearing about yours.
Thanks,
Sing
My trusted doctor had contacted them with my prescription and care plan, so I assumed they were ok. I did get a degree of insurance approval for the IGG, which covered ⅓ of the cost of the medication only. Since I couldn’t afford the rest of the costs, BriovaRX told me that they could offer financial aid according to need. So I applied, giving a lot of details, and after awhile was told over the phone by yet another person that I had been awarded « full coverage ».
However I never got a written document on their promise to provide me with full coverage. In fact, I have had almost no written documents of any kind from them. ( I have only had one email/written document from one person, the Intake Supervisor, over all this time.) For their calls, I have had to rely on my hurried notes taken on scraps of paper from the various women calling from four states. I haven’t been able to save all these notes and of course they are very sketchy, because I can’t spell words and listen at the same time anymore. So I reconstruct what I can from my partial spellings and scrawl at the end of each call. I will forget almost any fact I don’t have written notes or information on.
It is also hard for me to know who in their organization is responsible for what. Their Information is sometimes inconsistent and questions are repetitive from one of these callers to the next. While their voices are kind and seemingly caring, now their approach seems as though it could even be a set up.
At the end of my first SCIG at home, the nurse handed me a legal document to sign and mail « immediately » to BriovaRX, saying that I am fully responsible for all the costs my insurance doesn’t cover, including any legal costs to them seeking it, including my heirs, etc., etc. This terrified me as there was no mention of the « full financial aid » I was told over the phone that I would be provided, and that was the only reason I had agreed to go ahead. So I had to scramble through my notes over 8 months to try to identify the right person to contact. I succeeded in identifying a likely person with a nickname and no last name. Then she didn’t return my call for hours, then said she couldn’t provide answers and documents « that day. » So I am waiting over this weekend and will see if she comes through. Her voice sounded nice, and she said I should have been sent a document saying I’d get full financial aid, so those things are hopeful, but the facts so far are not.
Unless I do get written, legal information from her, I must discontinue with them, which may end my possibility of treatment with IGG. I will not sign their legal document, will cancel and send everything back that I can, then will be stressed and frightened for weeks or months about whatever money they might come after me for.
I should have insisted on this written information sooner before my first treatment but slid along with trust for the kind voices and in trust for my doctor’s referral. Plus I had not been given a toughly worded, threatening sounding legal document to sign that committed me and my heirs to pay all costs of treatment except for whatever my insurance covered, etc.
Business practices like this feel very suspect even if they don’t turn out to be dishonest. I was so fatigued and confused at the end of this first sub-c infusion and nurse’s visit for many hours, that being handed such a forceful, one-sided document to sign afterwards felt like a gut punch.
Then I looked up reviews of them on the web and they were all negative as far as I read—many reviews with an overall rating of one out of five possible stars. Admittedly I am late to doing my due diligence, following the wisdom of « let the buyer beware ».
But maybe I can get the documentation I need from them. I won’t proceed further until I do. Maybe some of you have had good or bad experiences with this service. I am interested in hearing about yours.
Thanks,
Sing
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