Participants recalled feeling
“angry”,
“distressed”,
“frustrated”, and
“fearful”, and that the diagnosis represented
“a life sentence”. The specialist service played a crucial role in supporting patients through this difficult period by providing information and by validating participants’ experiences:
“it was really nice to feel that um I was being treated by expert professionals who understood the condition and were sympathetic to it and were really committed to helping which was err you know a completely different experience to my GP to be honest” [P2]