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Though where I work is an entirely separate business, my boss is also the New Patient Coordinator for the Sophia Health Institute. All potential new patients interact with her first (by phone or email). She asks extensive questions to figure out whether what the clinic has to offer is a good fit for someone interested in coming. It's not as easy as deciding you want to see Dr. Klinghart and making an appointment. She's a super compassionate person and doesn't want anyone wasting their money on something that's unlikely to work for them.