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jspotila , Patricia filed a FOIA by email on October 16 and sent a paper copy the next day. can i ask when you sent yours and by what delivery method.
This is getting to be really bad, obviously. We need to see that contract to see what other hidden pitfalls are out there.
I don't know, but maybe your members' of congress constituent aid office, or whatever its called, that helps constituents deal with the government could help you get a faster response.