Add me to the list of disgruntled customers.
I did get my VCF-file results after 4 or 5 months or so. The VCF-file is pretty much useless though. I uploaded it to Promethease and Enlis and it's showing just about as many No Calls as 23andme.
Which would indicate that either there is something wrong with their conversion to VCF-files or, worse, that there is something wrong with the data itself.
And I've no idea where the problem lies because after more than a year I'm still waiting for the raw data which is what I really wanted in the first place.
Neither pleading nor complaining makes any difference and most of my emails don't even get a brushoff answer any more.
I wish they stopped doing their "fantastic offers" for a while and just got on with catching up on clearing their backlog.
You won't be surprised that I do not recommend them.