IreneF
Senior Member
- Messages
- 1,552
- Location
- San Francisco
A bit of background: I've been seeing this doctor (a family physician--like a GP) for several years, but I hadn't been in for at least three years because I didn't have a desperate need, and because it's so hard to get myself anywhere. (The last few times I drove by myself were to take my husband to the emergency room in the wee hours or pick him up from the hospital. And that was last year.) Plus it's really hard to communicate with him through the office. He refuses to use e-mail and the staff seemed to never give him messages.
So I went to see him last Friday, I get a lab slip, but the lab is closed, and by that time I'm exhausted and getting light-headed. I had already asked my daughter's boyfriend if he would be able to help me if necessary, so I called him to come and get me. (He lives only about three blocks from the doctor's office.)
The next day I crash, of course, but I also get a call from the local drugstore saying my prescription is ready. I hadn't asked for a refill, but I figured they had done it automatically for a drug I started last month, so I sent my son down to pick it up.
It turns out my son paid $50 for a drug that I get by mail, and which is prescribed by my CFS/ME specialist, not my local doc, which is what it said on the label.
I called the pharmacy for an explanation. They said my local doc had called it in, and they could not provide a refund. If I wanted a refund I would need to call my doctor. Which I did.
So--today I get a call back from the nurse at my doctor's office saying they had made a mistake and they were willing to refund my money, but if they did so I would need to find another doctor. WTF?
It's so difficult to get out of the house, and he was fairly close, and reasonably intelligent. It's hard to believe he would not correct his own mistake.
My husband says I need to find another doc, but it's so hard. He also thinks I shouldn't post on yelp or write my doc a letter or anything else; I think it's important to warn other potential patients.
Advice?
So I went to see him last Friday, I get a lab slip, but the lab is closed, and by that time I'm exhausted and getting light-headed. I had already asked my daughter's boyfriend if he would be able to help me if necessary, so I called him to come and get me. (He lives only about three blocks from the doctor's office.)
The next day I crash, of course, but I also get a call from the local drugstore saying my prescription is ready. I hadn't asked for a refill, but I figured they had done it automatically for a drug I started last month, so I sent my son down to pick it up.
It turns out my son paid $50 for a drug that I get by mail, and which is prescribed by my CFS/ME specialist, not my local doc, which is what it said on the label.
I called the pharmacy for an explanation. They said my local doc had called it in, and they could not provide a refund. If I wanted a refund I would need to call my doctor. Which I did.
So--today I get a call back from the nurse at my doctor's office saying they had made a mistake and they were willing to refund my money, but if they did so I would need to find another doctor. WTF?
It's so difficult to get out of the house, and he was fairly close, and reasonably intelligent. It's hard to believe he would not correct his own mistake.
My husband says I need to find another doc, but it's so hard. He also thinks I shouldn't post on yelp or write my doc a letter or anything else; I think it's important to warn other potential patients.
Advice?