Warning, I just logged onto my 23andme account and noticed they have changed the results expectations from 2-3 weeks to 4-6 weeks. They have had my sample for over a week and it always said 2-3 weeks for analysis to be completed, now without warning or notification they changed it to 4-6 weeks. One of the reasons I went with them vs someone else was their turn around time. I am very frustrated and sad I entrusted my DNA and another family members with these people. I should have considered more seriously the complaints that had been written about them. I understand their new price probably resulted in pent up demand but why not tell newly received sample owners they will have to wait for 4-6 weeks, why tell people that they already have samples from their result time is increasing. I was counting on discussing the results with my Dr in a few weeks.
Very disappointed and frustrated, what is new when trying to get answers......just wanted those who have sent samples in last couple of weeks to know 23andme has changed the expectations. they say they received my sample 12/27/12 (I sent it the 18th, I could have hand delivered it faster ). anyone else notice this change if you already have a sample registered with them? you have to log into your acct and at the top in a box it says date received a "4-6 weeks" for analysis to complete. anyone still say 2-3 weeks?
