Hi Bob Yes, which has been regretable. I think this is a very good assessment of the situation and I agree with your observations. Appearances is the key word. I think it might pay for us all to question from time to time, our own perceptions. Is this really what this person is trying to convey? Ok, I am not sure - so many be it is better to ask or summarise their position and ask for clarification before proceeding? Regarding SOC questions for the sake of keeping the peace, perhaps if she or you can signify that this is agreeable, then I would be happy to respond to them, as best as I am able and when able to do so.