Hi all, I've received various questions about whether the Association staff actually reads emails sent to the office from several people on the forums, including teejkay most recently. Yes! is the simple answer. The Association receives thousands of emails every day and the staff makes its best effort to direct messages to the person/people most capable of assessing and addressing issues that are raised. The volume of email, regular mail, and comments posted to Facebook profiles and discussion forums like this one (also read by staff members) make it impossible to respond to each one personally, but the input and feedback from supporters and others in the community are very important to staff and Board alike and we strive to be both aware and responsive. Most recently, the Association added a FAQ page which is regularly updated on the website. The Spark! website was changed to remove some materials that some believed objectionable. Understand that the staff is very small and carrying a heavy workload, so not every email or request will be responded to personally. Both the Board and staff are reading and considering input from many sources.