I am having my first blood draw on march 17'th. Here is a suggestion, Shelly and others, if you have questions, it is easy enough to ask them by e-mail. They are usually pretty prompt (within a day or 2) at getting back to you, and that way you can cut out any accents and also have a record of the responses. I usually have to read their emails like 3 times to absorb them. Obviously doesn't work for the interviews, but for the in-between stuff, it's ok.