I have had CFS for over 25 years and was able to manage it so that I could work full-time with a job that had a lot of flexibility with control over my time and ability to manage my illness. I took a turn for the worse in 2012 and have since been re-tested for a variety of viruses and bacterial infections and was finally diagnosed with Bartonella ( as at least being part of the overall illness) however when I started the protocol which consists of antibiotics and enzymes I became dramatically worse (possible herxing etc) and found it was impossible to work as I have constant intestinal issues, fatigue, migranes, lymph node pain I have applied for a short term work leave as a benefit from my company (which allows me to receive a percentage of my salary) but the insurance firm keeps telling me that my doctors office is not giving them the specific information they need in order to make a assessment of the claim. I have contacted the my doctors office (they are well known on this forum) and they said they have submitted my labs, meds and official HPPA documents etc and don't know what else to provide. Has anyone had experience with this? Can anyone advise on what to tell the insurance company or what to tell the doctors office to tell them etc? What exactly is the insurance company looking for from the doctor. I contacted the insurance company and they said the doctor is not specifically addressing their questions such as what are the exact restrictions, limitations, etc I was notified by the insurance company yesterday that my claim will be considered denied without this information Does anyone have any advice or suggestions?